FAQ

At Ace King Shop, we believe in complete transparency. Below are the answers to the most common questions regarding our products, shipping logistics, payments, and return procedures.

1. Shipping & Delivery

  • Where do you ship? We ship exclusively to valid delivery addresses within the United States. We do not offer international shipping at this time.

  • What are the shipping costs? We offer a straightforward flat-rate shipping fee of $19.95 USD for all domestic orders. This cost is clearly displayed at checkout with no hidden surcharges or surprise handling fees.

  • How long will it take to receive my order? Most customers receive their orders within 3 to 5 business days. Total estimated delivery time is calculated as follows:

    • Order Cut-Off Time: 6:00 PM Eastern Standard Time (EST)

    • Handling Time: 0 – 1 Business Day (Fulfilled Monday – Sunday)

    • Transit Time: 3 – 4 Business Days (Shipped Monday – Saturday)

  • Which carrier do you use? All orders are dispatched via the United States Postal Service (USPS) to ensure reliable delivery with real-time tracking.

2. Returns & Refunds

  • What is your return policy? We offer a 14-day return window from the date of delivery. Returned items must be new, unopened, unused, and in their original packaging with all tags attached.

  • Are there any return fees? No. Return shipping is $0.00 (Free) using a downloadable prepaid label provided by our support team upon return authorization. We do not charge restocking fees ($0.00).

  • How long do refunds take to process? Once your return is received and inspected at our facility, refunds are processed back to your original payment method within 7 days.

  • Do you offer exchanges? We do not offer direct product exchanges. If you need a different item, color, or size, please return your unopened item for a full refund and place a new order on our website.

3. Orders & Payments

  • What payment methods do you accept? We accept major credit cards (Visa, Mastercard, American Express, and Discover) as well as verified secure payment gateways. All transactions are billed in USD ($).

  • Is my payment secure? Yes. Our site uses Secure Sockets Layer (SSL) encryption and PCI-compliant processing gateways. Ace King Shop does not store or view your full credit card details on internal servers.

  • Can I change my address or cancel my order after placing it? Address updates or cancellation requests must be submitted before our daily cut-off time of 6:00 PM EST. Please contact our support team immediately at info@acekingshop.com or +1 (313) 306-1724 for assistance.

4. Location & Support

  • Where is your business located? Our store and logistics operations are located at: Ace King Shop 29286 Northwestern Hwy, Southfield, MI 48034, United States

  • How can I contact your support team? You can reach our customer care team via email at info@acekingshop.com or by phone at +1 (313) 306-1724.

  • What are your customer support hours? Our team is available seven days a week (Eastern Standard Time - EST):

    • Monday – Thursday: 10:00 AM – 11:00 PM

    • Friday – Saturday: 10:00 AM – 12:00 AM (Midnight)

    • Sunday: 11:00 AM – 9:00 PM

    Email inquiries are typically answered within 24 hours.