Refund policy

At Ace King Shop, we want you to shop with confidence. We have designed our return process to be completely transparent, simple, and standard across all domestic orders.

1. Return Window & Coverage

  • Return Window: You have 14 days from the date of delivery to initiate a return.

  • Accepted Returns: We accept returns for both defective products (damaged during shipping or incorrect item received) and non-defective products (buyer's remorse, change of mind).

  • Geographic Coverage: This policy applies exclusively to orders delivered within the United States.

2. Item Condition Requirements

To be eligible for a return, your item must meet the following strict conditions:

  • Product Condition: We accept only new products.

  • Packaging & Usage: Items must be completely unopened in their original packaging, have all tags attached, and must never have been used, worn, or altered.

3. Return Method & Fees

  • Return Method: All returns are handled by mail.

  • Return Shipping Fee (Return Label): $0.00 (No Cost). Once your return request is approved, we will provide a prepaid shipping label for you to download and print.

  • Restocking Fee: $0.00 (No Cost). We do not charge restocking fees on any accepted returns.

4. How to Initiate a Return

  1. Contact Support: Reach out to our customer care team via email at info@acekingshop.com or call us at +1 (313) 306-1724 with your original order number.

  2. Download & Print Label: Once authorized, we will send a prepaid return shipping label to your email address. You must download and print this label.

  3. Pack & Ship: Securely package the unopened item, attach the printed return label to the outside of the box, and drop off the package at any authorized USPS collection point.

5. Refund Processing Time

  • Once your return is received and inspected at our logistics facility, your refund will be processed back to your original payment method.

  • Processing Time: Refunds take 7 days to complete processing after the return is inspected. All refunds are issued in USD ($).

6. Exchanges

  • Exchanges Policy: We do not accept product exchanges. If you require a different item, color, or size, please return your original unopened item for a full refund and place a new order on our website.

7. Business Identity & Contact Details

  • Store Name: Ace King Shop

  • Contact Email: info@acekingshop.com

  • Phone Number: +1 (313) 306-1724

  • Physical Address: 29286 Northwestern Hwy, Southfield, MI 48034, United States

  • Customer Support Hours (EST):

    • Monday – Thursday: 10:00 AM – 11:00 PM

    • Friday – Saturday: 10:00 AM – 12:00 AM (Midnight)

    • Sunday: 11:00 AM – 9:00 PM