Privacy policy

At Ace King Shop, we prioritize the security of our customers and the integrity of their personal data. This Privacy Policy outlines how your personal information is collected, used, shared, and protected when you visit or make a purchase from https://acekingshop.com (the "Site").

1. Personal Information We Collect

To provide a secure and efficient shopping experience, we collect specific information when you interact with our Site:

Order Information: When you make a purchase or attempt to place an order, we collect your full name, billing address, shipping address, email address, and phone number.
Technical & Usage Data: When you browse our Site, we automatically collect details such as your IP address, browser type, device type, operating system, and time zone through standard web cookies, log files, and secure tracking technologies to maintain site performance and security.

2. How We Use Your Personal Information

We use your information strictly for legitimate operational purposes:

Order Fulfillment: To process transactions, manage payment authorizations, package items, arrange domestic shipping through the United States Postal Service (USPS), and send you invoice confirmations and tracking details.
Customer Care: To respond to your inquiries via email or phone regarding orders, shipping updates, or return requests within the 14-day return window.
Fraud Prevention & Security: To screen incoming orders for potential security risks, unauthorized payment activity, or fraudulent transactions.
Legal Compliance: To meet legal, accounting, tax, and regulatory requirements under applicable laws.

3. Data Protection & Payment Security

We implement strict, industry-standard administrative and technical safeguards to keep your personal data secure:

SSL Encryption: All pages and checkout forms on our Site are protected using Secure Sockets Layer (SSL) encryption to ensure your data is transmitted safely over the internet.
PCI-Compliant Payment Gateways: Payment transactions are processed entirely through secure, PCI-DSS compliant third-party payment gateways. Ace King Shop does not view, collect, or store full credit card numbers or banking credentials on internal servers.

4. Data Sharing with Third Parties

We share your information only with essential third-party service providers necessary to operate our business and fulfill your orders:

E-Commerce Platform (Shopify): Our store is hosted by Shopify, which stores data on secure servers protected behind firewalls. You can read more about how Shopify manages personal information on Shopify's Legal Privacy Page.
Shipping Carriers: We share your physical shipping address and contact details with the United States Postal Service (USPS) solely for the purpose of delivering your order.
Site Performance Analytics: We utilize privacy-compliant third-party web analytics tools to better understand store traffic and improve user navigation.
Legal Disclosures: We may disclose personal data if required by law, such as to comply with a subpoena, court order, search warrant, or legal process, or to safeguard our legal rights and customer safety.

5. Your Data Rights & Privacy Controls

Data Access & Deletion: You have the right to request access to, correction of, or complete deletion of the personal information we hold about you. To submit a request, contact us directly at info@acekingshop.com.
Data Sale Policy: We do not sell, rent, or trade your personal data to third-party advertisers or data brokers.

6. Business Identity & Contact Information

Company Name: Ace King Shop
Contact Email: info@acekingshop.com
Phone Number: +1 (313) 306-1724
Physical Address: 29286 Northwestern Hwy, Southfield, MI 48034, United States

7. Customer Support & Operational Hours

Our customer care team is available during the following hours (Eastern Standard Time - EST):

Monday – Thursday: 10:00 AM – 11:00 PM
Friday – Saturday: 10:00 AM – 12:00 AM (Midnight)
Sunday: 11:00 AM – 9:00 PM

Email inquiries sent to info@acekingshop.com are answered within 24 hours.